Shipping Policy

WHERE WE SHIP

  • We ship worldwide

SHIPPING CARRIER

  • Lakecity Handicrafts (LH) ships orders via FedEx Air Services, DHL Express, etc.
  • Read more about International Shipping in our FAQs. 
  • The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.

SHIPPING RATES

  • INTERNATIONAL: We offer FREE SHIPPING. Shipping costs are included in our prices.
  • Please get in touch with our Concierge for details on cost-effective international shipping

SHIPPING TIME

  • Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page. 
  •  A tracking number with delivery details will be emailed to you when your order ships.  
  • Items that are in stock and shipping from our warehouse are typically processed within 1 to 3 business days. 
  • Items that are made-to-order or customized will be commissioned by you when you place your order and therefore will take longer to produce and ship (Typically between 3 to 4 weeks) 
  • Further information on the order status can be provided by our customer care upon request. 

TAXES AND CUSTOM DUTIES FOR INTERNATIONAL ORDERS

  • International Orders are shipped on a DDU (Delivery Duty Unpaid) basis
  • This means product prices displayed are exclusive of all import duties. 
  • As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are in.
  • Payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us at info@lakecityhandicrafts.com

ARE THERE EVER ANY ADDITIONAL SHIPPING FEES?

  • Yes, in certain cases there could be additional shipping and handling fees if the product is excessively voluminous or heavy or if it needs special care while transportation.     

MAY I REQUEST FOR AN ESTIMATE ON TRANSPORTATION COSTS

  • Yes! If you require a transportation quote, you will need to provide your Address and Zip code to our team via email at info@lakecityhandicrafts.com
  • We aim to get back to you with an estimate in 2-3 working days

INSURANCE

  • Lakecity Handicrafts ensures each purchase during the time it is in transit until it is delivered to you.
  • In case of any damage, the customer must update us within 48 hours after the goods are delivered.
  • We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
  • If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by The Lakecity Handicrafts.

IMPORTANT INFORMATION

  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature upon receipt.