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We Ship Worldwide - For Free!
Lakecity Handicrafts offers free international shipping (DDU). No hidden fees—shipping costs are included in our product prices.

Carriers & Tracking
We ship through trusted partners like FedEx and DHL. Once dispatched, you’ll receive a tracking number via email.

Shipping Time
In-stock items ship within 1–3 business days.

• Made-to-order/custom items take 3–4 weeks to produce and ship.
• Check the product page under “Details” for estimated times.

Extra Shipping Fees
Most orders ship free. For a quote, email us your address and zip code at info@lakecityhandicrafts.com.

Insurance & Delivery
All orders are insured in transit. Please report any damage within 48 hours of delivery. A signature is required at delivery. If it’s a gift, the recipient’s signature counts as confirmation.

Final Notes

• Delivery estimates begin once your order is shipped.
• Customs delays may occur.
• Orders can’t be changed once dispatched.

Have questions? We’re here to help at info@lakecityhandicrafts.com.

Return & Refund Policy - Lakecity Handicrafts
We want you to love your purchase! If something's not right, you can request a return within 15 days of receiving your order. We'll cover return shipping for eligible items.

Return Conditions

• Item must be unused, in original packaging, with tags and proof of purchase.
• Contact us at info@lakecityhandicrafts.com before sending anything back.
• Unauthorized returns won’t be accepted.

Damaged or Incorrect Items?
Inspect your item on arrival. If it's damaged or incorrect, email us within 24 hours with photos. We'll arrange a free pickup and send a replacement or issue a full refund if a replacement isn't available.

Non-Returnable Items

• Custom or personalized pieces
• Items on sale
• Gift cards
  (Unsure? Just ask us.)

Exchanges
Email us within 5 days to request an exchange. Items must be unused and returned within 2 weeks. Return shipping is at your cost unless the item is defective.

Refunds
Once we receive and inspect the return, we'll notify you. Approved refunds go back to your original payment method. Banks may take a few extra days to process.

Note: Custom orders are non-refundable after 3 days from purchase.